Creativenova Last updated: 1 Aug 2026
Creativenova (“we”, “us”, “our”) is committed to protecting the privacy and security of our clients’ and website visitors’ personal information. This policy explains how we collect, use, store, and protect your data, and outlines your rights regarding that information.
If you have any questions about this policy, please contact us at hi@creativenova.co.uk.
1. Who We Are
Creativenova is a Bristol-based creative design agency. This policy applies to information collected through our website, email correspondence, and the course of delivering client projects.
2. Information We Collect
We may collect information such as your name, contact details, and project-related materials you provide to us as part of engaging our services. We only collect what is necessary to deliver our work effectively.
3. How We Use Your Information
We use client and project information solely to deliver the services requested, communicate with you, and manage our working relationship. We do not use your information for any purpose beyond what is reasonably necessary to complete your project.
4. Sharing of Information
We do not share any client information with third-party companies without prior permission from the client. Any exception to this would only occur with your explicit consent, or where required by law.
5. Cookies and Advertising
We do not currently run advertising or use tracking cookies on our website. Should this change in the future, we will update this policy accordingly, and any cookies or tracking tools used will comply with applicable cookie consent laws — meaning you will be asked for consent before any non-essential cookies are set, and given the option to manage your preferences.
6. Project Archiving and Data Storage
Once a project is completed, project files are archived on an external hard drive for record-keeping purposes. This drive is kept securely and is not connected to any public network when not in active use.
7. Physical Documents
We rarely print physical documents. In the event that printed material contains sensitive or personal information, it is securely shredded once it is no longer needed.
8. Workstation and Physical Security
Our workstations are located on private property with CCTV coverage, helping to protect physical access to devices and any data stored on them.
9. Password and Access Security
Where passwords are used to access client accounts, systems, or files, a unique password is used for each client. Passwords are never reused across clients, reducing the risk of any single credential compromising multiple projects.
10. Transmission of Sensitive Material
Any sensitive or confidential material is always sent and received using encrypted methods, to protect it in transit between us and our clients.
11. Portfolio Use
From time to time, we may wish to display completed projects in our portfolio (on our website, social media, or in pitches to prospective clients). We will always ask for your permission first, and will only display what you are comfortable sharing. If you would prefer your project not to be featured, or wish for a previously featured project to be removed, please contact us and we will action this promptly.
12. Data Retention
We retain client data and project files only for as long as reasonably necessary — for archival, legal, or ongoing business purposes — after which it will be securely deleted or destroyed.
13. Your Rights
Depending on your location, you may have rights over your personal data, including the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us at hi@creativenova.co.uk.
14. Special Requirements
We understand that some clients may have specific compliance, confidentiality, or data-handling requirements beyond what is outlined in this policy. If you have any further questions, or require special processes to be put in place, please get in touch — we will always do our best to accommodate your standards.
15. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be posted on this page with a revised “last updated” date.
16. Complaints
If you have concerns about how we handle your personal data, please contact us in the first instance at [insert contact email]. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
17. Contact Us
Creativenova Bristol, BS16 5UF United Kingdom Email: hi@creativenova.co.uk